With over a decade of experience in the banking and finance sector, I have developed a robust skill set in discharge settlements, credit risk, and process improvement. My career began at one of Australia’s big four banks, where I honed my expertise in mortgage lending and discharge settlements.
In my current role as Chief Operations Officer at Bransgroves Lawyers, I oversee a dedicated team of paralegals, guiding them to uphold the highest standards of accuracy and professionalism. I lead initiatives focused on process and policy enhancements, aiming to streamline workflows and ensure compliance. Additionally, I manage training programs and the onboarding of new clients, striving to deliver exceptional customer service and foster strong client relationships.
Passionate about operational excellence and team development, I am committed to driving meaningful outcomes and creating environments where both people and processes can thrive.