We value warm relationships and courtesy, but never at the expense of letting error or inefficiency survive.
That’s why we actively encourage Lenders, Brokers, and Borrowers to share frustrations with us—even when it risks hurting our feelings. We see the big picture: the unkind truths protect everyone’s livelihoods. We won’t take it personally. If something in our process, attitude, or expectations is officious, bureaucratic, painful, unnecessary or absurd, please tell us. We want the slap in the face that forces improvement.
Five-star feedback feels nice, but it’s not actionable. What we need most is to know how we can do better.
This is not an invitation to be rude to our staff. Please direct your candid feedback to Matthew Bransgrove.
Thank you in advance for being blunt. This is business, not a garden party.
